Shipping is done based on estimated carrier cost from the most cost effective, time sensitive shipper available. Rush orders may be delayed if parts are not immediately available or custom made but will be shipped in the chosen method as soon as parts are restocked. Web availability does not guarantee part is in stock and ready to ship. We do custom orders and these do take some extra time to assemble. For international shipping rates may vary.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Clearance items (if applicable)
Only regular priced items may be refunded, Clearance or sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@Hi-low.net and send your item to:
7860 San Jose Rd
El Paso, Tx 79915.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Also a 20% restocking fee will be applied to any item non-defective.